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Serving to Delight
Discover our bespoke logistics designed to move your hospitality goods with the same care and attention to detail you devote to delighting your guests. Our industry-trained experts know how to store, handle, and transport Furniture, Fixtures & Equipment (FF&E), and Operating Supplies and Equipment (OS&E) in accordance with industry best practices.
We focus on making your hospitality logistics hassle-free so you can focus on crafting unforgettable experiences for your patrons.
Project Logistics: Support Services
Industry Expertise
- International multimodal freight forwarding, including customs clearance leveraging our global presence
- Domestic distribution using an extensive network of vetted carriers
Short-term and long-term storage for inventory, including high-security storage for valuable items
Best-In-Class Hostpitality Services
- Packing and handling for delicate items like glass or fine art using custom crates and padding
- Solutions for oversized or heavy items, including specialized equipment
State-Of-The-Art Features
- Temperature controlled and humidity regulated storage for sensitive items like wood, fabrics, electronics or artwork
- Real-time tracking of inventory, order status, and location from individual fixtures to large pieces of furniture
- Stock rotation and control to avoid stock-outs or overstock situations
Operational Edge
- Logistics planning and optimization, advising on the most efficient and cost-effective supply chain strategy
- Reverse logistics, repackaging and restocking
- Quality inspection at the warehouse
- Cargo insurance services
Transportation and Handling
- Scheduled deliveries, including for after-hours or weekend deliveries
- White glove services for high-value items
- Eco-friendly packaging and transportation practices
Value-Added Services
- Dedicated resources to coordinate logistics with your multiple suppliers
- Customs experts who can provide in-depth knowledge of international and local customs regulations and tariffs
- Picking, packing and careful handling of items
- Kitting and pre-assembly for specific rooms or areas, reducing on-site assembly time and errors
Case Study: Hospitality Logistics for Dubai’s Luxurious Twin Towers
The Challenge
- Executing a complex supply chain operation that entailed handling high-end FF&E (Furniture, Fixtures, and Equipment) items sourced from international suppliers
- The grand opening schedule of the hotel presented a precise and accelerated logistics timeline
- Navigating the intricate customs regulations of Dubai as well as those of the countries of origin of items
The Solution
- Dedicated a project management team exclusively for the project
- Aligned with the procurement’s timeline and strategy ensuring timely delivery of Furniture, Fixtures, and Equipment (FF&E) and Operating Supplies and Equipment(OS&E)
- Made available a secure, climate-controlled warehouse in Dubai as a central point for consolidating shipments, quality checks, and inventory management
- Provided real-time inventory tracking, ensuring accurate stock levels and timely order fulfillment
- Used a multimodel transportation network with real time monitoring to ensure safe and timely delivery of items
- Ensured specialized handling for fragile items with custom crating, ensuring they arrived in pristine condition
- Organized delivery in phases, aligned with the hotel's readiness in different areas
Results & Benefits
- Successfully transported 30-40 tons of temperature-sensitive FMCG items, including luxury chocolates, biscuits, and ice creams, ensuring product quality and winning customer trust